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At Sirona Women’s Health, we’re dedicated to providing you with the personalised, high-quality care you deserve. Our experienced all-female clinic, serving Annerley and the Greater Brisbane area, is ready to listen, support, and empower you through every stage of your healthcare journey.
As an individual, the Privacy Act grants you enhanced authority over the management of your personal data. Under the Privacy Act, you have the right to:
By becoming a patient at our practice, you grant consent for our general practitioners and practice personnel to access and utilize your personal data to deliver optimal healthcare services. Access to your personal information will be restricted to staff members who require it for your care. Should there arise a necessity to utilize your information for purposes beyond healthcare provision, we will obtain your explicit consent beforehand.
To deliver healthcare services effectively, our practice requires the collection of your personal information. Our primary objective in collecting, utilizing, storing, and managing your personal data is to oversee your healthcare needs. Additionally, we employ this information for associated business activities, including financial transactions, practice evaluations, accreditation processes, and operational functions such as staff training.
You possess the right to engage with us anonymously or under a pseudonym, unless such actions are deemed impractical, or unless legal obligations or authorizations necessitate interaction solely with identified individuals.
Your doctor relies on information regarding your past and present health to deliver quality care. Data pertaining to your health, medical history, or anticipated medical treatments is termed “personal health information” if it enables someone to identify you.
Our practice adheres to the Guidelines on Privacy in the Private Health Sector outlined by the Office of the Federal Privacy Commissioner. This commitment ensures the confidentiality and security of your personal health information.
We maintain a documented policy outlining the handling of your personal health information, which is accessible to all patients for review.
The information we collect encompasses:
Our practice may gather your personal information through various channels:
Our practice frequently receives communications via email, however in order to adhere to Australian Privacy Principals and ensure a more efficient and reliable service for our patients, we have transitioned away from email as our primary form of communication.
It’s important to note that our practice also does not engage in communication with patients via social media. We have implemented a social media policy to ensure adherence to professional standards. If you would like a copy of this policy, please inform our reception staff.
Our patients are still able to submit non-urgent enquiries via email or via our website however depending on the nature of the enquiry, should expect a 2 day turn around. For more urgent matters, we encourage our patients to phone our Practice during business hours – Monday-Friday.
Privacy is a priority for us, even on our website. Here’s how we ensure your privacy is respected:
This practice utilizes electronic records for efficient management of patient information. Any physical documents such as specialist letters, X-rays, CT scans, and pathology results received via post are securely stored away from public view until they are scanned into our computer system. Once the necessary actions have been taken, these documents are securely destroyed following appropriate protocols.
To ensure the security of personal health information, our practice implements various measures including screen savers, passwords, anti-viral software, firewalls, regular data backups, and maintenance routines.
Your doctor is committed to maintaining the integrity of your medical record, ensuring that it is:
Your doctor will only collect information that is pertinent to your medical care. If you have any concerns or questions regarding the information being requested, don’t hesitate to ask your doctor for clarification.
We occasionally share your personal information in the following circumstances:
Access to your information is restricted to individuals who require it for legitimate purposes. Outside of providing medical services or as outlined in this policy, our practice will not share personal information with any third party without your written consent.
We will not disclose your personal information to entities outside Australia (except under exceptional circumstances permitted by law) without your written consent. Our practice will refrain from using your personal information for direct marketing of our goods or services without your explicit consent. If you do consent, you retain the right to opt out of direct marketing at any time by notifying our practice in writing.
Your personal information may be utilized by our practice to enhance the quality of services we offer through research and analysis of patient data. We may provide de-identified data to other organizations to improve population health outcomes. This information is securely stored within Australia, and patients cannot be individually identified. If you prefer not to have your information included, please inform our reception staff.
You have the right to access the information contained in your medical record. We believe that sharing information fosters good communication between you and your doctor, promoting optimal healthcare.
Upon request, your doctor can provide you with an accurate and up-to-date summary of your care, such as when you are relocating and transitioning to a new healthcare provider. Feel free to ask your doctor for a summary of your care for any reason. If you request access to your full medical record or a summary, your doctor may need to redact any information provided by others on a confidential basis.
Your doctor must also consider the potential risk of physical or mental harm to you or others that could arise from disclosing your health information. While there are circumstances where access may be denied, you will be informed of the reasons if this occurs. In most cases, your doctor will gladly provide a thorough explanation of the health summary or medical record provided. Please note that a small but reasonable administration fee may be charged for such access, as well as the time spent with your doctor.
If you discover that the information in your record is inaccurate, incomplete, or outdated, our practice will take reasonable steps to rectify it. We may periodically ask you to confirm that your personal information held by our practice is correct and current. Additionally, you can request corrections or updates to your information by submitting written requests to our practice via email.
We do not recommend erasing information from your record, as this may lead to incomplete documentation.
This privacy policy undergoes regular review to ensure alignment with any changes that may arise. A copy of the most recent version of the privacy policy will always be accessible at the reception desk for your reference.